about-us

Azeva Info Solutions is promoted by professionals with more than 18 years of experience in BPO services. Azeva offers IT and ITES offshore business services to clients in North America, Europe and Australia. The management has an impeccable track record in offering BPO services and helps you to focus on your core business, resulting in increased revenue, competitive edge and market share.

management-team

Azeva’s management team comprises of experienced technocrats & industry professionals, who had served offshore clients for many years. Azeva’s management has 18 years of cumulative experience in the outsourcing industry ensuring consistent customer satisfaction. The management team is passionate, committed, and highly qualified.

infrastructure

Azeva has built-in redundancy for all mission critical resources. Multiple internet links with firewall & antivirus system, captive power generator, uninterrupted power supply system and stand-by systems along with branded computers and structured networks allow Azeva to deliver uninterrupted service round the clock.

Azeva takes utmost care for the data processed by strict adherence to security standards. Non-disclosure agreement imposed to the employees, access restriction to duplicating devices and 24×7 manned-security are some of the administrative, physical and technical safe guard measures in place.

data-security

Azeva understands the significance of securing customer data in all phases of its operations. We take utmost care to protect customer property not only in the product realization process but also in storage and logistics.

Azeva adopts the following safeguards to ensure confidentiality, Integrity and availability of customer’s data:

Physical Safeguards

  • Manned Security Desk
  • Restricted Entry to Central Repository (File Server)
  • Lockers and Safe Vault

Administrative Safeguards

  • Employee Background/Credibility Check Procedures
  • Termination Clearance Procedures
  • Periodic Compliance Audits

Technical Safeguards

  • Firewall to protect intrusion and web security
  • Role Based Access Control across workstations
  • Encrypted data transmission
  • Antivirus Program
  • Access restriction for Pen drives and removable media

Servers 2 nos virtualized using VMWare for Active Directory Server, File Server ( Central Repository), Linux Firewall for data Security and FTP server

  • Structured Cabling using Cisco switches
  • Currently having 50 seats/shift and scalable upto 100 seats at short notice
  • Own Building of 5000 sqft and can increase another 5000 sqft
  • UPS Back Up
  • Back up Generator in case of city power failure
  • Leased lines 2 nos for redundancy
  • Office located on National Highway for easy access

Our key strengths to meet the operational ability are:

  • Understating the client requirements to the best reach and to provide end to end solutions across the value chain
  • Deriving work flow/production model to suit the project and delivery requirements
  • Competent and well training workforce for every domain expertise
  • Redundant infrastructure to consistently maintain availability, integrity and security of the information processed and stored
  • Well defined policies to meet the industry standards
  • Ability to recruit and retain highly skilled and qualified staff

We strongly believe that Quality does not emerge in one stage process; our following quality assurance mechanisms make us to commit 99.95% accuracy level in all our deliverables.

  • Rule Based Processing
  • Field Validation
  • Double Pass or Special Pass (Key & Verify)
  • Central Repository Folder Structure or Designated Job Routing
  • Customized Applications
  • Feedback, Correction and Corrective Actions
  • Documented Procedures and Records

We deliberately concentrate on select industries and develop process and methodologies to suit the requirements by our clients. We proactively strengthen our competencies in these segments by using best technology and leadership resources in the industry. Our focus is on developing and retaining the best talents to exhibit our expertise across all operations, which in turn benefits our clientele to have a competitive edge in their Businesses.